"We Put Your Entire Psych Team Together"

Culturally and Linguistically Appropriate Service Standards

Culturally and Linguistically Appropriate Service Standards

  • Behavioral Health organizations should ensure that patients receive effective, understandable, and respectful care that is provided in a manner compatible with their cultural health beliefs and practices and preferred language.
  • Behavioral Health organizations should ensure that their staff receive education and training in culturally and linguistically appropriate service standards.
  • Behavioral Health organizations must provide language assistance services, including bilingual staff and interpreter services, at no cost to each patient/consumer with limited English proficiency.
  • Behavioral Health organizations must provide to patients both verbal offers and written notices in their preferred language which inform them of their rights to receive language assistance services.
  • Behavioral Health organizations must assure the competence and the quality of language assistance provided by the interpretation service to any limited English proficient patient.
  • Behavioral Health organizations must make available patient-related materials and post signage in the language of the commonly encountered groups in the service areas. 

Leave a Reply

Your email address will not be published. Required fields are marked *